Refund Policy

Last updated: March 2026. We stand behind our product with a full 30-day satisfaction guarantee.

1. Digital Products

All products sold by Aura Operations Ltd are digital products — downloadable PDF guides. Access is provided immediately after payment. Despite the digital nature of our products, we honour a full 30-day refund policy as a sign of our commitment to customer satisfaction.

2. How to Request a Refund

To request a refund, simply contact us within 30 days of your purchase:

We will process your refund within 3–5 business days. The amount will be returned to your original payment method.

3. Right of Withdrawal

Under UK Consumer Contracts Regulations and EU Consumer Rights Directive, consumers have the right to withdraw from a distance purchase within 14 days. We extend this to 30 days as part of our satisfaction guarantee. By downloading or accessing the digital content, you acknowledge that performance of the contract has begun. However, we waive this exception and honour refund requests regardless.

4. Duplicate or Erroneous Payments

In the event of a duplicate or erroneous charge, please contact us immediately at contact@aura-sanitize.shop. We will resolve the issue and process any applicable refunds as quickly as possible.

5. Contact

Our support team is available 7 days a week:
contact@aura-sanitize.shop | +447782256996
AURA OPERATIONS LTD — 128, City Road, London, EC1V 2NX, United Kingdom