Frequently Asked Questions

Q What exactly am I buying?

You are purchasing a digital guide — the Aura Sanitize method. This is a comprehensive, downloadable PDF guide covering indoor air bio-sanitization. It includes a 9-chapter complete guide, a 7-day action plan, a maintenance checklist, an allergen identification guide, and lifetime access to all future updates. No physical product is shipped.

Q How do I receive my guide after purchase?

Delivery is instant. Immediately after your payment is confirmed, you will receive an email with a secure download link. You can access your guide within minutes of purchase, from any device — smartphone, tablet, or computer.

Q What is your refund policy?

We offer a 30-day satisfaction guarantee. If you are not fully satisfied with your purchase for any reason, simply contact us at contact@aura-sanitize.shop within 30 days of your purchase date and we will issue a full refund — no questions asked.

Q Is this a medical product or medical advice?

No. The Aura Sanitize guide is an informational and educational resource only. It does not constitute medical advice, diagnosis, or treatment. It is designed to help you improve your indoor environment using practical, structured methods. If you have specific health concerns, please consult a qualified healthcare professional.

Q Is my payment secure?

Yes. All transactions are processed through encrypted, SSL-secured payment systems. We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and Klarna. We never store your card details on our servers.

Q Who is this guide for?

This guide is designed for anyone who wants to take a more structured, science-based approach to the cleanliness and air quality of their home. It is particularly relevant for families with children, people with allergies or respiratory sensitivities, and anyone who spends a significant amount of time indoors. No prior technical knowledge is required.

Q What is "lifetime access"?

Once you purchase the guide, you have permanent access to the current version and all future updates and improvements — at no additional cost. You will receive a notification by email when new versions are available.

Q How can I contact customer support?

Our team is available 7 days a week. You can reach us at:

📧 Email: contact@aura-sanitize.shop
📞 Phone: +447782256996

We typically respond within a few hours during business hours (9am–6pm GMT).